Frequently Asked Questions
Answers About Ordering, Shipping, and Our Wines
How do I log in?
New customers:
Click the My Account dropdown menu at the top of your screen. Click Log In and click Create Account. Fill in your personal details and click Create Account.
Existing customers:
Click the My Account dropdown menu at the top of your screen. Click Log In and enter your login details. If it’s your first time logging in on the new website, you’ll need to perform a one-time password reset before logging in. To reset your password, simply click on Forgot your password? next to the Sign In button and follow the instructions. If we don’t have a record of your old email address, please contact us and we’ll be happy to assist.
How do I create a new account?
Click the My Account dropdown menu at the top of your screen. Click Log In and then Create Account. Fill in your details and click Create Account.
How do I reset my password?
Click the My Account dropdown menu, then on the login form select Forgot your password? and follow the steps.
Will I need to reload my credit card details on the new site if I had them loaded on the old one?
Yes. For your security, saved cards weren’t transferred. You’ll re-enter your payment method on your next order, after which it will be stored in our secure gateway. You can also check out with Google Wallet or Apple Pay.
How do I track an order placed on the old website?
To track an order placed before January 20, 2025, visit our temporary Order Status page at capeardorwine.com/order-status. Enter your order number and you’ll be redirected to our secure CellarX system to view order details, shipping info, and estimated delivery date.
What happens if I can’t find my order in the tracking tool?
If your order doesn’t appear or you run into issues, please email orders@cape-ardor.com. Our Customer Service team will be happy to assist.
Where can I view my order status for an order placed on the new website?
Log in, open the My Account dropdown at the top of your screen, and click My Orders. You’ll see any active orders or carts associated with your account.
Can I change the wines in my order?
The easiest way to amend your order is to contact us via our contact page.
I was recently overseas and placed an order at a winery but have not received an order confirmation or update.
Most Cellar Door orders are completed via our secure online checkout (after scanning the winery’s QR code or clicking the email link). Once payment is done, you’ll receive a confirmation email—check your spam folder and add orders@cape-ardor.com to your address book.
Still no confirmation? Contact us and we’ll track it down. If the winery rep entered the wrong contact information, we may try calling you. If neither email nor phone is correct, reach out and we’ll sort it out.
I have a credit card charge from Cape Ardor but do not have any other information.
A charge means you placed an order at one of our partner wineries. If you didn’t get a confirmation (often due to a typo), please contact us and we’ll clarify the details.
Why is it preferred to deliver to a business address?
Most carriers deliver to businesses in the morning and residential addresses in the afternoon. Morning delivery minimizes weather exposure, and there’s usually an adult 21+ available to sign—so you won’t miss your shipment.
How can I update the shipping address of an active order?
To change your “ship-to” address, please contact us with your order number, full name, and the corrected address. We’ll update it and send you a new confirmation email.
It looks like my shipment is not moving. Where is it?
We use a two-stage delivery system. First, your wine travels via temperature-controlled carrier to a regional depot. Then it’s handed off to a local carrier (e.g., UPS) and your tracking number activates at that point. It can take 3–10 days after leaving our warehouse before you see a tracking update. Thank you for your patience—please contact us if you need further clarity.
Why is my shipment delayed?
From vineyard to your door can take around two months, plus potential delays from US customs, port strikes, weather, etc. We continually refine our forecasting and inventory planning, but occasional delays happen. You can always log in to My Orders for status updates or await our ship-out notification emails.
Is there an additional cost to ship my wines that are in-stock if one or more items are not immediately available?
If you choose to split your order into multiple shipments, standard shipping rates apply to each shipment. You can select this option at checkout or contact us to arrange it.
Will my wine be shipped in the cold winter and warm summer months?
You can choose to hold shipment for optimal weather or ship now (with or without a cold pack). Cold packs help but don’t guarantee protection in extremes. If you opt to hold, we’ll bill you and store your order in our temperature-controlled warehouse free of charge until it’s safe to ship. Shipping now is at your own risk—please check local weather before deciding.
Shipping in the summer using temperature control and cold packs
Most shipments outside California go via a Napa Valley-based carrier with temperature-controlled vehicles to a local depot, where cold packs are added for the final leg (lasting ~24 hours). It’s best to use a business address during heat spells to ensure morning delivery. Reminder: ice packs don’t fully eliminate risk. For Arizona, we arrange door-to-door air-conditioned delivery.
What happens if I miss my shipment?
Carriers attempt delivery up to three times. If returned and you request re-ship, additional shipping charges apply. Cancellations incur restocking/return fees before refund. Returned orders are held 30 days for redirection or re-shipment; after 30 days they’re processed as returns with a 50% restocking fee and a store credit (valid 1 year), less shipping costs.
What are your shipping rates?
Shipping is $25 per 12-bottle case, with extra fees for split shipments or ice packs. You’ll see a cost breakdown at checkout.
Additional Shipping Information
For more on shipping, delivery, and returns, visit our Shipping, Delivery and Returns page.
I had a gift certificate on the previous site, how do I redeem it?
Any active gift certificates from the old site have been converted into store credit on the new site. You can view your store credit under My Account → My Orders. At checkout, select “Store Credit” as your payment method.
To buy new gift certificates, redeem one purchased here (after January 20, 2025), or check a new balance, visit our Wine Gift Certificates page.
How do I create a wine Wish List and can I share it with friends?
On any product page, click the “Add To Wish List” dropdown beneath the Add To Cart button to create a new list (you can make multiple, custom-named lists). Find all your lists under My Account → Wish Lists, where you can edit, delete, or share them with friends.
Do you still support non-profits? How do I donate to Sheldrick Wildlife Trust or The Pebbles Project?
Yes! We remain committed to these causes. Due to U.S. NPO regulations, we can’t tie donations directly to orders, but each quarter we donate a percentage of sales from The Legacy Collection to both organizations. Learn more on our Giving Back page.
Are there any new categories or collections to explore?
In addition to favorites like Best Sellers, New Arrivals, and Wine Gifting, check out:
• Featured Wines
• Top Rated
• Ultra-Premium Wines
• Sustainable Wines
• Legacy Collection (supports our partner NPOs)
• Shop By Season (Summer, Fall, Winter, Spring)
• Cult Classics
I’m a Wine Club member. Does my Wine Club discount still apply?
Yes—just log in with the email tied to your membership, and your discounts will automatically appear at checkout.
I want to send a personal wine gift to all my friends or clients. Can you do that?
Absolutely! We’ll help you choose the perfect wines and handle special packing needs (gift cards, collateral, etc.). Visit our Wine Gift Service page to submit your request.
Do wine gift sets come with gift packaging?
Our curated Wine Gift Sets don’t include delicate packaging due to long-distance transit. We recommend ordering early and arranging your own gift packaging.
Will Cape Ardor allow me to purchase wines you don’t currently have in stock?
Yes, you can pre-order new stock or backorder sold-out vintages. Note that this holds your entire order until all items arrive (unless you split shipments, which incurs extra fees). See each product page for its expected in-stock date.
How can temperature extremes affect wine?
The ideal range is 45°F–65°F (55°F target). For extreme cold, read this Wine Spectator article—cold slows aging but can crack bottles if frozen (wine freezes around 15°–20°F).
What are Cape Ardor’s office hours?
Monday–Friday, 9 am–5 pm Pacific Time. Closed weekends & holidays. Contact us for recommendations or order questions.
What Proposition 65 warnings should I be aware of when purchasing your products?
Alcohol may increase cancer risk and cause birth defects during pregnancy—see P65Warnings.ca.gov/alcohol. Some products expose you to BPA—see P65Warnings.ca.gov.
Resources for alcohol abuse:
• Alcoholics Anonymous® (AA) 212-870-3400
• SMART Recovery 440-951-5357
• NIAAA 301-443-3860
• SAMHSA 800-662-HELP (4357)
I have a question that’s not covered here.
Please feel free to contact us and we’ll get back to you as soon as we can.